Please be respectful of our time. We are a small business and all staff members financially depend on clients to show up for their appointments. Last minute cancellations (even with 24 hrs notice) have a very low percentage of getting rebooked by someone else and usually result in a loss of revenue for the business and staff member. Our business functions ONLY on services provided. In the past we have been very lenient with cancellation fees, by letting the "first offense" slide. Moving forward, regardless of the reason, a cancellation fee WILL be charged if the appointment is not cancelled within 24 hours of your schedule time. If you are charged a fee, please be understanding... we will not tolerate anger or threats. All clients must sign a waiver going over our policies. Our cancellation policy is also listed online and sent with your text/email reminder. As much as we'd like to be understanding, being nice is not sustainable for any small business.
Thank you!
Thank you!
Cancellation/Late Policy:
Please arrive 10 minutes early to your massage in order to start at your scheduled appointment time. Late arrivals may shorten the duration of your massage.
Please cancel appointment within 24 hours of your scheduled time. Failure to provide your therapist/practitioner with a 24 hour notice will result in a cancellation fee of 25% of the service(s) booked. Appointments cancelled with less than a 4 hour notice will be charged 50% of the service(s) booked.
No call no shows will be charged for 100% of the services scheduled and may result in possible termination as a client. Packages and gift certificates will be redeemed in the case of a no show. In the event of a cancellation or no-show, the card on file will be charged. Any cancellation fees will be expected to be paid in full before scheduling future appointments. Declined cards may be processed at random by Zona Earth Massage for up to 30 days after the missed appointment.
***Unconfirmed appointments do not count as a cancelled appointment. Please cancel online or contact our office.
Please arrive 10 minutes early to your massage in order to start at your scheduled appointment time. Late arrivals may shorten the duration of your massage.
Please cancel appointment within 24 hours of your scheduled time. Failure to provide your therapist/practitioner with a 24 hour notice will result in a cancellation fee of 25% of the service(s) booked. Appointments cancelled with less than a 4 hour notice will be charged 50% of the service(s) booked.
No call no shows will be charged for 100% of the services scheduled and may result in possible termination as a client. Packages and gift certificates will be redeemed in the case of a no show. In the event of a cancellation or no-show, the card on file will be charged. Any cancellation fees will be expected to be paid in full before scheduling future appointments. Declined cards may be processed at random by Zona Earth Massage for up to 30 days after the missed appointment.
***Unconfirmed appointments do not count as a cancelled appointment. Please cancel online or contact our office.
PLEASE NOTE:
The therapist has the right to refuse or end any session if the following occur:
• inappropriate or sexual conduct
• poor personal hygiene
• sickness or contagious disease
Client will be charged for the full allotted time if the session is denied or ended early due to any above occurrences.
**Please be courteous and shower before your appointment, thank you
Revised 6/31/2023
The therapist has the right to refuse or end any session if the following occur:
• inappropriate or sexual conduct
• poor personal hygiene
• sickness or contagious disease
Client will be charged for the full allotted time if the session is denied or ended early due to any above occurrences.
**Please be courteous and shower before your appointment, thank you
Revised 6/31/2023
Event Policy:
Due to limited spots, we require a 50% deposit at the time of booking. Deposits will go towards the total payment after services are rendered. Special events have a 72 hour cancellation policy. In case of a last minute cancellation, the deposit will not be refunded unless the time slot is refilled. No shows or same day cancellations will be charged in full.
Due to limited spots, we require a 50% deposit at the time of booking. Deposits will go towards the total payment after services are rendered. Special events have a 72 hour cancellation policy. In case of a last minute cancellation, the deposit will not be refunded unless the time slot is refilled. No shows or same day cancellations will be charged in full.